COVID-19 Update

COVID-19 Update

June 26, 2020

On May 5, Gov. J.B. Pritzker announced Illinois would use health statistics and health care capacity to implement a five-phase plan to reopen the state. Today, government mandates loosened slightly as the state entered Phase 4 of the five-part reopening plan. Phase 4 allows for gatherings of up to 50 people as well as inside dining at restaurants, with restrictions.

New Life Counseling is continuing to focus on the safety of our clients, counselors, and staff. We are continuing to offer online counseling services as well as in-person services in the office. For online services, please contact your therapist for the necessary log-in information. For in-person services, we encourage you to wear a face-covering from the time you enter the waiting room until you are seated in your counselor’s office. If you feel comfortable, you may remove your face covering during the session. If you have a medical condition that would cause you not to wear a face covering, we have two requests. First, carefully practice social distancing while at the office. Second, we ask that you remain in your car and text your therapist and let them know that you are here. Your therapist will text you when they are ready to begin your session, and then you can proceed directly to your therapist’s office bypassing the waiting room.

March 30, 2020

As information continues to change daily regarding COVID-19, we here at New Life Counseling are continuously working to maintain the health and safety of our clients, counselors and staff. These are indeed challenging times. Every person is being impacted in some way by the virus. As we are realizing that social distancing guidelines are going to continue for at least another month, individuals and families are struggling with uncertainty.

In these stressful times, we are expanding our services to include online virtual counseling sessions.

  • All of our counselors can schedule and online session with you and you don’t have to leave your home. Contact your counselor for specific instructions.
  • While insurance providers typically do not reimburse for telemental health, most are temporarily making an exception and covering telemental health.
  • In some cases, insurance providers are even waiving your co-payment or co-insurance payments, because they realize that you might be facing financial difficulties.

This will most certainly not be a permanent change, so we are encouraging clients to take advantage of this and try a virtual session from the safety of your home. Clients who have already started seeing their counselor online are giving us very positive feedback. The technology has been very user friendly, and most importantly HIPPA compliant to insure confidentiality. It saves time (no driving to the office and back), and convenient.

A few clients are choosing to come to the office for your sessions. If you do, you will notice some changes to the office setting.

  • The waiting room chairs are placed 6 feet apart from one another.
  • Hand sanitizer has been placed at the front door.
  • We are asking clients to wait in their car until their actual appointment time to minimize waiting room and bathroom traffic.
  • We are asking that if you have a fever, cough, diarrhea, or shortness of breath that you not enter the office for the health and safety of others.

MARCH 16, 2020

As the global effect of COVID-19 continues to evolve, New Life Counseling is firmly committed to the health and safety of our clients and counselors. We are closely monitoring the changing situation and complying with public health guidelines. With so many changes in such a short period of time, these are indeed challenging times. At this time, we are still seeing clients and have not been ordered to close our doors. Hopefully, the state of Illinois will continue to recognize counseling centers as providing “essential services” and allow them to remain open.

Nevertheless, we have implemented some changes that will further protect the health of clients and counselors.

We have changed the seating arrangements in our Waiting Room. We have removed some furnishings and moved some seating to the entryway. This has allowed us to space chairs at a safer distance.
We have removed the reading materials from the Waiting Room, as these are often shared by clients. It’s really hard to disinfect a magazine or book.

We would ask that you bring your own water and not use the water cooler in the waiting room.
We have placed a sign on the front doors asking clients to reschedule their sessions if they are experiencing a cough and temperature, or other flu-like symptoms.
We have placed hand sanitizer by the entry doors. Please feel free to use it on the way in and on the way out.
We are asking all or our counselors to end their sessions 5-10 minutes early, to allow for less traffic and congestion in the waiting room.

If you arrive early for your session, we are asking clients to wait in their car until your appointment time. If your counselors can end their sessions early, you might be able to bypass the waiting room all together.
We are disinfecting frequently touched areas regularly. We are asking employees who think they might be getting sick to stay at home.

If you are not feeling well or just don’t want to risk coming to the office to see your counselor, we have made arrangements for you to do an online session. If you use the online scheduling program, you now have the option to select an “online” session. If you are interested in getting setup for online counseling, contact us and we will send you information on how to get started.
While the circumstances continue to change, we will modify our operations as necessary. Thank you for your cooperation. As new developments occur, be assured we are committed to taking care of our clients and counselors.